Contact
You can contact us on the submission form below and our team will respond to you as soon as possible.
Response times for genuine sales queries are up to 48 hours. Working times Monday-Friday 09:00 – 18:00 CET.
Our customer support is a free service and not an entitlement or paid service to you so please be respectful at all times.
Our support language is only in ENGLISH
For Product Support, please help us by reading the following mini-FAQ before emailing.
Q1: How do I install the cars?
A: RSS Product Installation Guide available here on YouTube. We only recommend performing a manual installation. You must also install any 'system' or 'extension' or other such loose folders in the same manner.
Most issues where steering wheel digital display items are missing or the car does not load are due to incorrect installation.
Q2: When I try to open the file, it gives an error.
A: Ensure you are using the newest version of 7-zip or WinRar to open an file packages. Older versions may not be sophisticated enough to open the new packaging algorithms.
Q3: When I try to start the game, it crashes.
A: First, ensure you have performed a full manual installation as advised in Q1. Since December 2023, any new cars or car updates that feature Custom Shader Patch (CSP) physics will have CSP physics installed as the primary. If you do not use CSP, you can simply go into the car's folder after you installed it and double-click on our helpful .bat file to install the standard physics data set like here
Q4: I cannot log into or locate my purchase on my SellFy Account.
A: Please contact SellFy Support, not RSS, for SellFy Account queries. They can be contacted here
Q5: How can I download my cars again or get the latest files?
A: Refer back to your original product email from SellFy to download the latest files. Any product email will include the latest version of a product. If you have opted Yes to receive product email updates (the checkbox at the sales checkout page), then you will receive product email updates from us. Otherwise, you will not.
Q6: I have deleted or cannot find or never received my product emails
A: Contact RSS Support requesting a new email and for which purchase(s). For new purchases, please check your Spam folder. You may have made an unintentional error entering the email address at the checkout if you never received an email. Provide adequate transaction information of your purchase if you cannot locate it.
Q7: I have paid but did not receive an email
A: Firstly, please check your spam folder. Otherwise, this is either an issue with an incorrect email address entered at the sales checkout or an issue caused by your payment provider. There are issues with some providers such as iDEAL and Przelewy24 to name a few. Card payment pre-authorization debits are usually returned to you according to your bank's processing times so we would advise contacting them. For suspected incorrect email addresses, provide a Transaction ID and we will search for you.
Q8: What kinds of issues do you support?
A: We only provide product support for our products. You must verify issues without third-party visual modification tools installed and conduct a clean installation of the vehicle or game if required. This is due to the overwhelming possibilities of issues with modified games that causes an unnecessary overhead to our support team when the issue is configuration related.
Q9: Could you provide a quote for a custom 3D model?
A: RSS only produces custom models for officially registered companies from this contact form. Please email from a corporate/business email address for serious enquiries as we do not respond to general publicly available email domains (gmail, hotmail, etc).
Q10: I have a simulator center and would like to license your cars?
A: RSS only provides quotes for officially registered companies from this contact form. Please email from a corporate/business email address for serious enquiries as we do not respond to general publicly available email domains (gmail, hotmail, etc).
Q11: I am an artist/student/enthusiast. Can I have access to your 3D models?
A: Typically, no. We do not support the unauthorized extraction of our kn5 vehicle files, either.
We are not a 3D model distribution service. Unless you are a business and have a clear logical business reason with funding, please do not request for our 3D models. We may distribute them to our closest graphical artist friends for their portfolio purposes, but these are people with a proven long-term track-record of high-quality livery production in the sim racing and motorsport markets, and many of them started out by producing liveries on our Assetto Corsa cars using the in-game engine to produce renders and showing us their quality before ever requesting the actual vehicle files they could take to their software.
Q12: Can I get a refund?
A: To secure the transaction on both sides, we describe our sales policy in three areas prior to any downloading: the product description, the shop Terms page that is agreed before purchase, the product email issued after purchase and prior to downloading. In the exception of duplicate purchases, you must not have a download attempt made for your purchase if you request a refund. We can track download attempts.
⚠️ Please ensure you have read the FAQ above. Some questions that have already been answered above may not be responded to.